Disappointed with Apple

Dear readers,

I hope you’re having a great day.

I am having a bit of a to do with Apple at the moment and it is really driving me insane. I have tried to contact them on numerous occasions and indeed I’ve also tried to contact their legal team but their set up is such that it really prevents you from being able to contact anyone with ease. They do their best to make sure you can’t get to the people you want to get to.

My whole story began when months ago when apple advertised Comedy in HD on the iTunes Store for £4.99 and listed the entire nine series of How I Met Your Mother there. Being a big HIMYM fan, I was delighted to have the opportunity to purchase them all in HD so I leaped into action and purchased them all. It cost a fair bit but I was really happy to have them.

Then things started to take a turn for the worst. When I began to watch them, I noticed that the quality of the picture was really poor. Definitely substandard HD. Actually, probably substandard for standard definition. I checked a few of the series and the problem applied to all of them. What was going on? I then noticed that actually they were only broadcasting in Standard Definition and in fact the advert had misled me into purchasing them when they weren’t as described. Upset, I immediately went onto iTunes and requested refunds because the picture was substandard. I managed to request the first three series okay but then Apple locked me out. BUT I PURCHASED THEM ALL I thought. So I selected another option which was “I have decided to return these items”. Please bear in mind that I have watched no more than about 6 minutes in total and I have not downloaded any of them onto my phone etc. After I request refunds for them all, I then go onto Apple chat support and just explain to them what happened and why I did what I did. I wanted them to understand that it wasn’t me just being an idiot but literally I had been misled into purchasing something that wasn’t what it said it was. They said it was fine, not to worry and I thought that was the end of it.

Come three days later, I go to purchase a film off iTunes. I was really excited about this movie and went to the store to purchase it. What I got was a message pop up which stated that in order to purchase the item that I had to waver my right for withdrawal and if I downloaded and or viewed the product, I would not be eligible for a refund regardless. Essentially saying, if I purchase something and it is useful, a con or broken, I can’t now get a refund. And hey, they set this on me because I wanted a refund for something THEY incorrectly advertised.

I have since tried to get in touch with them and get some sense as to why they think it is okay for them to do this. I have not tried to con them; nor have I tried to get something for free. What I purchased was substandard so for them to set this on me is really rather ridiculous. I now feel like I’m a second class Apple user despite the investment that I’ve made with the company and it really puts me off using them which sucks because for the most part I like their products. But how can I agree to continue with someone that treats me in such a way?

To be honest, the whole situation makes me very down, definitely sucking into my depression. It’s actually made me feel suicidal at times and it angers me that something can have so much power on me but I have very few things I enjoy in life and Apple have sullied something I enjoyed.

That’s how I feel right now,

D

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